Terms of service
GENERAL TERMS AND CONDITIONS
Version effective from 27 September 2026
1. GENERAL PROVISIONS
These General Terms and Conditions govern the use of the Spirituality Onwards website and the purchase and use of sessions, session packages, webinars, lectures, courses, educational programs and other services offered through the website by:
THE PATH OF AWAKENING d.o.o.
Matka Laginje 22
52470 Umag
Republic of Croatia
OIB: 49003498190
VAT ID: HR49003498190
MBS: 130048170
Commercial Court in Pazin
E-mail: info@spiritualityonwards.com
Website: spiritualityonwards.com
The company is referred to below as the Provider, and the person purchasing or using a service as the Customer or Consumer, depending on the context.
By using the website and/or ordering a service, the Customer confirms that they have read and accepted these General Terms and Conditions, except for provisions that cannot be excluded under mandatory law.
Where the Customer is a consumer, all mandatory consumer rights applicable under Croatian and EU law remain unaffected.
2. SERVICES
Spirituality Onwards may offer, among other things:
- individual sessions;
- session packages;
- urgent sessions;
- Jyotish and other educational or advisory content;
- Theta Healing sessions;
- Vastu analyses;
- numerology and other educational programs;
- private tutoring;
- webinars;
- lectures;
- courses;
- spiritual, educational and informational services.
The exact description, duration, content and price of each service are stated on the relevant service page.
The Provider may change its range of services, descriptions, duration and prices. Such changes do not affect contracts already concluded, unless permitted by law or agreed otherwise.
3. NATURE OF THE SERVICES
Spirituality Onwards services are spiritual, educational, informational and personal-development services.
They are not medical care, healthcare, psychological diagnosis, psychotherapy or a substitute for examination, diagnosis or treatment by a qualified healthcare professional.
The Provider does not guarantee any particular result, outcome or life change as a consequence of using a service.
The Customer independently decides whether and how to use information or recommendations received during a service.
4. PRICES
All prices displayed on the website are stated in euros unless expressly indicated otherwise.
Where applicable, taxes and other mandatory charges are included in the displayed price.
Certain services may involve an additional translation fee. Where stated on the relevant service page, the translation fee is paid directly to the translator and is not included in the price of the service itself.
The Provider reserves the right to change prices for future orders.
The price applicable to an order is the price clearly displayed at the time the order is placed.
5. SPECIAL OFFERS AND DISCOUNTS
The Provider may occasionally offer discounts, promotional prices or other special offers.
The terms applicable to each special offer will be stated with the relevant offer.
Where a previous price must be displayed under applicable consumer law, the Provider will comply with the applicable legal requirements.
6. ORDERING AND CONTRACT FORMATION
The Customer selects a service on the website and follows the ordering procedure provided through the Shopify platform.
Before completing an order, the Customer has the opportunity to review and correct entered information.
An order is considered accepted once it has been successfully received and confirmed through the system or by e-mail, depending on the service and ordering method.
The contract is concluded electronically at a distance.
The Provider may contact the Customer to arrange a session date, request additional information or organize the service.
7. APPOINTMENTS AND AVAILABILITY
For services requiring advance appointment booking, available dates are offered to the Customer after the order.
The exact appointment depends on the Provider's availability.
Some services may have appointments booked several months in advance.
Where the Reserve option is available, the specific Reserve rules in these General Terms and the Session Rules apply.
8. PAYMENT
Payment is made using the payment methods available on the website at the time of ordering.
The Provider may use external payment service providers.
The Provider does not store payment card details outside the systems of the authorized payment service provider.
Where the Reserve option is used, the rules set out in the Session Rules apply.
9. CONSUMER RIGHT OF WITHDRAWAL
Where a distance contract is concluded with a consumer, the consumer generally has the right to withdraw from the contract without giving a reason within 14 days, except where a statutory exception applies.
For service contracts, the 14-day period generally begins on the day the contract is concluded.
The consumer may expressly request that the service begin before the expiry of the withdrawal period.
If the service begins before the expiry of the withdrawal period at the consumer's express request and the consumer subsequently withdraws, the consumer may be required to pay a proportionate amount for the part of the service already provided, under the conditions established by law.
Where a service has been fully performed before the expiry of the withdrawal period, the right of withdrawal may cease where the consumer expressly requested performance to begin before the expiry of the withdrawal period and acknowledged that the right of withdrawal would be lost once the service had been fully performed.
Special rules may apply to digital content not supplied on a tangible medium where performance has begun following the consumer's prior express consent and acknowledgement that the right of withdrawal would thereby be lost, in accordance with applicable law.
Nothing in these Terms limits mandatory consumer rights.
10. EXERCISING THE RIGHT OF WITHDRAWAL
A consumer may withdraw by sending an unequivocal statement of their decision to:
The statement may include:
- full name;
- e-mail address;
- order number;
- service name;
- order date;
- a clear statement that the consumer wishes to withdraw.
The consumer may also use the withdrawal form available on the website.
Where an online withdrawal function is available for the relevant contract, the consumer may use that function.
The Provider will acknowledge receipt of the withdrawal without undue delay on a durable medium.
11. EFFECTS OF WITHDRAWAL
Where a consumer validly exercises the right of withdrawal, the Provider will reimburse payments in accordance with applicable law.
Where the consumer expressly requested that performance begin before the expiry of the withdrawal period, the Provider may be entitled to a proportionate amount for the service already performed, where permitted by law.
Where the right of withdrawal does not apply or has lawfully expired or been excluded, the agreed service conditions and Session Rules apply.
12. CANCELLATION AND RESCHEDULING
The rules regarding rescheduling, late arrival, no-shows, Reserve bookings and urgent appointments are set out in the Session Rules, which form an integral part of the contract.
These rules apply only to the extent permitted by applicable law.
Mandatory consumer rights prevail over business rules.
13. TRANSLATION
Where a Customer selects With Translation, Spirituality Onwards may arrange a translator as stated on the relevant service page.
The translation fee may be paid directly to the translator.
The translation-related rescheduling rules are set out in the Session Rules.
14. WEBINARS, LECTURES, COURSES AND EDUCATIONAL PROGRAMS
Webinars, lectures, courses, educational programs and other group services are subject to any special conditions stated with the relevant offer.
Where the service involves digital content, specific statutory rules applicable to digital content apply.
Where performance of a service or digital content begins before the expiry of a statutory withdrawal period, the Provider will obtain any express request or consent required by law.
15. INTELLECTUAL PROPERTY
All texts, photographs, graphics, videos, audio recordings, educational materials, documents, programs, designs and other content published on the website are protected by copyright and other intellectual property rights.
Without prior written permission, it is not permitted to:
- copy content for commercial purposes;
- distribute paid materials;
- record or publicly distribute sessions;
- sell or transfer access to educational materials;
- use content to create competing products or services.
The Customer receives a right to use purchased content for personal purposes only, to the extent permitted by the relevant offer.
16. CUSTOMER CONDUCT
The Customer agrees to use the website and services lawfully and in a manner that does not harm the Provider, other users or third parties.
The following are prohibited:
- unauthorized interference with the website;
- attempts to obtain unauthorized access to systems;
- distribution of malware;
- abuse of communication channels;
- unauthorized recording or distribution of sessions.
17. PERSONAL DATA
The processing of personal data is governed by the separate Privacy Policy available on the website.
The data controller is:
THE PATH OF AWAKENING d.o.o.
Matka Laginje 22, 52470 Umag, Croatia
E-mail: info@spiritualityonwards.com
18. COOKIES
The website uses cookies and similar technologies.
Cookies may be necessary for website functionality, security, ordering, analytics and other features, depending on the tools actually activated on the website.
Details regarding cookies and the legal basis for their use are set out in the Cookie Policy and/or relevant consent settings.
19. LIABILITY
The Provider makes reasonable efforts to ensure that information on the website is accurate and up to date.
However, technical errors, interruptions or temporary unavailability of certain content may occur.
The Provider is not liable to the extent that liability may lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
20. CONSUMER COMPLAINTS
A consumer may submit a written complaint to:
or by post to:
THE PATH OF AWAKENING d.o.o.
Matka Laginje 22
52470 Umag
Republic of Croatia
The Provider will acknowledge and respond to the complaint within the period prescribed by applicable law, currently no later than 15 days from receipt.
To facilitate processing, the consumer should provide their name, contact details, order number and a description of the issue.
21. OUT-OF-COURT DISPUTE RESOLUTION
In the event of a dispute, the consumer and Provider will attempt to resolve it amicably.
The consumer may use available out-of-court consumer dispute resolution mechanisms under the applicable laws of the Republic of Croatia.
This provision does not affect the consumer's right to bring court proceedings or exercise any other statutory rights.
22. GOVERNING LAW
These Terms and the contractual relationship are governed by the laws of the Republic of Croatia, without prejudice to mandatory consumer protection provisions applicable to the relevant consumer.
23. AMENDMENTS
The Provider may amend these Terms to comply with changes in law, business operations, technology or other legitimate reasons.
The version applicable to a contract already concluded is the version in force at the time the contract was concluded, unless otherwise permitted by law.
24. CONTACT
THE PATH OF AWAKENING d.o.o.
Matka Laginje 22
52470 Umag
Republic of Croatia
OIB: 49003498190
VAT ID: HR49003498190
MBS: 130048170
Commercial Court in Pazin
E-mail: info@spiritualityonwards.com